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Support

Talk to a human

Contact PaidHelm support by email at [email protected]. Setup help, billing questions, agency plans and press.

The fastest route for anything is email. We read every message and answer within one business day, usually much sooner.

[email protected]Setup, billing, bugs, feature requests
Agencies & teamsCustom volumes, invoicing, multiple seats
PrivacyData access, deletion, DPA requests

Before you write

  • Connection problems: see Troubleshooting. Most are solved by reconnecting with the Google account that actually has Google Ads access.
  • "How do I…" questions: the documentation covers every tool and the blog has step-by-step playbooks.
  • Plan and usage: ask your assistant to run plan_usage, or open the portal.
  • Refunds: the refund policy explains the 7-day window.

Company details

PaidHelm is operated by A2 Digital Marketing Ltda., Fortaleza, Ceará, Brazil. Payments are processed by Paddle.com Market Ltd. as merchant of record, so the charge on your statement appears as Paddle.